Trained by Humans, Powered by Supercomputers

Our technologies provide companies with actionable social media intelligence and digital customer experience solutions that continue to learn from human feedback and other data sources to become more intelligent and effective over time.

Listening

Our revolutionary social media listening and analytics software.

Consulting

Consulting services for machine learning and social media intelligence.

Custom

Integrating our proprietary data/technologies into third party applications.

Ecosystem

An upcoming deep learning customer experience ecosystem.

What We Do

Soteria Intelligence is a technology company based in Los Angeles, CA that delivers powerful social media analytics/monitoring and digital customer experience solutions using a proprietary, patent-pending deep learning platform that goes far above and beyond looking at simple combinations of keywords, broad statistics, and other metrics of the past. From detecting brand reputation issues before they spiral out of control to discovering questions people have before making purchases, insights that guide product development, future ad campaigns and more, we use our technologies to help organizations cut through the white noise and realize what matters, when it matters.

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Social Media Intelligence

Better Data, Quicker

Use our technologies to uncover a social media world you never knew existed, and do it over 100x quicker than any human possibly could.

It Learns You

Software that learns about your business and goals then continues to become more intelligent and effective over time.

Lives on the Cloud

No need to download software or worry about operating systems, all of our solutions live on the cloud.

Goodbye to False Positives

Social media analytics tools are often plagued with false positives, but we allow users to flag content as such. This “supervised learning” approach stops false positives from recurring to ensure you get the insights you want without excess baggage.

Visualize Your Priorities

Using a wide variety of data points tied together with proprietary algorithms, our software offers an easy way to prioritize and visualize alerts while also removing white noise.

Modular Interface

We provide a modular interface that allows users to select exactly what they want to see on their screens, which is perfect for large marketing teams that split tasks or others with very specific roles.

What is the Metaverse and What’s Next?

The world is a wild place today ranging from cryptocurrency creating waves to the concept of a Metaverse taking over, which is an ingenious step towards fusing data to create new, supernatural experiences.  When it comes to the Metaverse, ranging from understanding...

Instagram Tests New Story Algorithm, Influencers Losing Traction & Views

Over the past 3-5 days we’ve noticed a significant decrease in story views on our accounts as well as clients, and had a feeling Instagram was up to something, so we launched tests to gauge what exactly is going on. We first created models in our platform aimed at...

Social Media Trend: Eating at the Worst Reviewed Restaurant in My City

Since day one food has been one of the hottest topics on social media ranging from photos of epic seafood feasts going viral to catchy, colorful foods like bagels and the iconic Unicorn Frappuccino from Starbucks blowing up the internet. However, there’s a new trend...

Nvidia Uses Dash Cams and Deep Learning to Create Virtual Cities

The days of relying on artists and developers spending months to develop virtual worlds for games, AR/VR and other purposes may be coming to an end: At the NeurIPS artificial intelligence conference in Montreal last week Nvidia showcased their ability to use deep...

Improving Customer Experiences Using Social Media: 3 Tips

We are living in a world where social media reigns king and the experiences customers have – whether good or bad – are immediately voiced on social networks and therefore have a tremendous impact on brands which leaves companies searching for ways to improve customer...

Social Media Monitoring for the Food Industry: The Value of Automated Alerts

Just as the sun rises in the morning and sets in the afternoon, businesses open shop and close at the end of the day, but when it comes to the food industry people feast on all sorts of goodies 24/7, and because of that the lights are always on. However, many food...

Calabasas and Hidden Hills: The Social Media Influencer Hub

When most people think of celebrities, social media influencers and the entertainment scene in general Los Angeles proper comes to mind, but in recent years Calabasas and Hidden Hills have become magical destinations attracting influencers from around the world for a...

Digital Customer Experience Management: AI is the Future

One of the most effective ways businesses have leveraged advancements in artificial intelligence (AI) to drive value has been in the customer experience (CX) space by using technology to improve customer relations, identify potential customer service issues before...

Will Artificial Intelligence Replace Humans? Let’s Explore

The concept of artificial intelligence humanoids taking over the world has been a recurring theme in science fiction movies for decades, and with recent advancements in AI, particularly deep learning, the fears are becoming even more real. But should we be scared?...

Social Media Reputation Management: Our Deep Learning (AI) Solutions

Ever since the rise of the internet and more recently social media in particular, people and organizations have struggled with maintaining a positive online reputation due to things they are actually responsible for and many other times total fallacies spread online...

What is the Best Social Media Monitoring Tool? Depends on You

We are often asked what the best social media monitoring tool on the market is and thought we’d make a quick blog post outlining how there isn’t one particular solution that reigns king, but instead a variety of solutions with different functionality and being “the...

Social Media Market Research: Real-Time Insights Beyond Industry Studies

Having spent over 10 years guiding large organizations from around I’ve always been surprised at how big (and often costly) decisions for the future were made primarily based on industry studies of the past instead of taking a more blended approach that integrates...

FLIR Systems Pushes the Deep Learning Envelope, Launches Firefly Camera

As big proponents and practitioners of deep learning we keep close tabs on the market and the recent announcement from FLIR Systems describing their new family of deep learning-enabled FLIR Firefly® cameras is very exciting not only for the cool tech, but also...

Discovering Social Media Threats to Brand Reputation Using Machine Learning

Since the inception of social networks they’ve been a window into the outside world while also serving as a medium for current and future friends to connect. They’re a magical place but also come with some downsides, especially for large companies intent on...

Apple Highlights iPhone Xs Machine Learning Capabilities, Apps to Come

The new iPhone Xs and Xs Max have finally arrived after much anticipation, and while most people are focused on the amazing new camera, beautiful screens, etc. we have been geeking out about the iPhone’s machine learning features, which were highlighted in a recent...

The Role of Artificial Intelligence in Driving Business Decisions

The world is changing quicker than you can imagine with artificial intelligence taking over all aspects of everyday life, including driving a wide variety of business decisions ranging from gathering insights before developing new products to identifying issues that...

Instagram’s IGTV: Expanding the World of Video

If a picture is worth a thousand words imagine how valuable a video is – especially a 1-hour video – and Instagram recently shocked the tech world by rolling out IGTV, which couldn’t have come at a better time. This is a drastic shift for the platform but one that’s...

Business Intelligence Powered by Social Media: Why You Need It

Large companies throughout the world rely on a wide variety of data being ingested then correlated to produce insights that guide business decisions, but many forget to realize that social media is often where news first breaks and trends can be spotted early on....

The X-Files Highlights Fears of Artificial Intelligence in Recent Episode

If you don’t live under a rock you’re probably familiar with (and hopefully a fan of) The X-Files, and in a recent episode, titled “Rm9sbG93ZXJz,” common fears of artificial intelligence (AI) were brought to light beginning with a dark yet true story about...

Artificial Intelligence: 3 Reasons You Should Study It in School

If you are in high school or college and have heard all of the buzz around Artificial Intelligence, also known as AI, there’s a good chance you’re intrigued by the technology and have considered taking courses or maybe even getting a degree in AI whether it’s machine...

Deep Learning for Social Media Analytics: Our Take

Social media is like a tap of golden data that when opened can unlock a wide variety of value for organizations ranging from discovering trends that impact shipping and logistics or complaints that directly indicate hardware or infrastructure issues. Social media is...

Microsoft Bets on Deep Learning to Boost Bing’s Capabilities

Over the years the rivalry between search engines has been fierce with Google clearly leading the pack, but Microsoft’s recent investment in deep learning and collaboration with Intel to improve the capabilities of Bing is very promising. Just a few days...

Artificial Intelligence: The Grass Is Greener on the Other Side

Dating back to the 1950s scientists have been intrigued by creating artificial intelligence (AI) solutions that mimic the human brain, however mythical it may sound, and today we are living in a time when something you’d typically see in a Hollywood movie has actually...

It’s Alive! Say Hello to our New Website

Since we began this journey back in 2013 the Soteria Intelligence website has gone through a variety of iterations, and we are excited to announce our new look and feel. The main objective was to take something as complex as artificial intelligence (AI), specifically...

John Mutch Joins Soteria Intelligence’s Team as Executive Chairman

We are excited to announce the expansion of Soteria Intelligence’s team with John Mutch coming aboard as Executive Chairman where he will use his 30-years of experience in the technology space to guide company growth, including expanding into new verticals as well as...

What 15 Years of Social Media Research Taught Us

With most things in life there’s a learning curve whether it be riding a bicycle or becoming a lawyer, and there’s a point where the haziness subsides, the sun comes out, and you can bask in clarity. After studying social media for the past 15 years, which has been...

Artificial Intelligence’s Ability to Empower, Protect the Entertainment Industry

Having grown up in the heart of Los Angeles I’ve had the opportunity to experience the entertainment industry firsthand ranging from childhood friends that became big successes to working in-house for a billion-dollar celebrity brand, and in recent years the industry...

The Next Generation of Social Media Threat Intelligence Technologies

Almost daily we are reminded of just how important social media threat intelligence is ranging from incidents that spiral out of control and end up impacting corporations in a variety of ways to insights gleaned from social media that can help prevent issues from...

The Scary Clown Craze: When Social Media Makes Problems Worse

In the past few months the world has been taken over by creepy clowns trying to scare people for fun, threaten them, and even cause harm. What began as a group of small incidents and subsequent copy cats has spiraled into a worldwide craze where creepy, scary clowns...

Detecting Hate Speech on Social Media: An Unbiased, Unorthodox Approach

Looking at the history of mankind spanning thousands of years, hatred was always present and people have been persecuted for a wide variety of reasons up until this day, but in recent times hate has been digitized and weaponized with the rise of social media. And...

Webinar: Identifying Cyber-Attacks Using Social Media Threat Intelligence

In this day and age social media has become a vehicle for delivering threats of all types ranging from threats of violence aimed at schools to activity that foreshadows cyber-attacks. And when looking at threats on social networks, it’s imperative to identify them on...

Experienced Data Scientists, Programmers & Software Engineers: Soteria Intelligence is Hiring!

Soteria Intelligence is working on ways to change the world by revolutionizing the way social media threats are identified, assessed and countered using artificial intelligence, proprietary algorithms, along with other secret sauce. Our team of social media experts,...

Corporate Security’s Reliance on Social Media Threat Monitoring

We are living in a world where social media threats have wreaked havoc on organizations ranging from school districts to Fortune 100 companies, and unfortunately corporate security teams are not prepared for what’s to come. However, they must be. Social media threats...

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